Legal
Terms of service
What you can expect from us, and what we ask of you, when you book a private ride.
Last updated: August 25, 2026.
Booking and confirmation
A booking exists once we have sent you a written quote and you have confirmed it. The quote states the vehicle, route, pickup point, pickup time and total fare. Nothing is confirmed by submitting a form or sending an enquiry alone.
Fares
The quoted fare covers the vehicle, driver, fuel and tolls for the journey as described. Extra stops, extended waiting, or a change of destination are agreed and priced before they happen. Fares differ during Ramadan and Hajj.
Waiting time
Waiting-time allowances and any additional charges will be confirmed in writing before a booking is accepted.
Cancellation
The applicable cancellation terms will be provided and agreed in writing before a booking is confirmed.
Luggage
Vehicle capacities on the fleet page are guidance. If your luggage exceeds what the assigned vehicle can carry, we may need to supply a larger vehicle at the corresponding fare. Tell us your bag count when booking to avoid this.
Passenger conduct
Drivers may end a journey where a passenger behaves unsafely, damages the vehicle, or asks the driver to break Saudi traffic law. No refund is due in those cases.
Delays and events outside our control
We plan journeys with realistic time buffers, but we are not liable for missed flights or appointments caused by traffic, road closures, weather, security checks or other events outside our control. Allow a sensible margin, particularly for departures.
Licensing
Business and operating details are supplied with the booking information where applicable.
Contact
Questions about these terms can be sent through the contact page.
Private airport, intercity and Ziyarat transport for Umrah pilgrims across Makkah, Madinah and Jeddah.